Privacy policy

20.05.2020

Registrar and its contact details
GOMETAL Oy 
Yhdystie 2
51900 Juva
gometal@gometal.fi
Reg number: 1.163.289
Vat code: FI25493542
Business ID: 2549354-2 

What information is collected about me? 

The customer's first name, surname, street address, postal code, post office, country, e-mail address, telephone number, language used in the transaction, currency used in the transaction are stored in the customer register. In addition, the company name and business ID are stored for the business customer.

In addition, the order information of the online store stores the information provided by the customer in connection with the order, such as the product content of the order, the method of payment and the method of delivery.

What is personal information used for?
 

Personal information is used: 

  • Customer relationship management 
  • For order delivery and processing, as well as archiving 
  • For statistical purposes 
  • Marketing purposes 

The legal basis for the processing of personal data is an agreement, consent or legitimate interest. The requirements set by the EU Data Protection Regulation, which will be complied with as of 25 May 2018, have been taken into account in the processing of personal data. 

How long will my personal information be kept? 

We retain your personal information for as long as is necessary to fulfill the purposes of the register. In addition, some information may be retained for longer to the extent necessary to fulfill statutory obligations, such as accounting and consumer trade responsibilities.

Information to third parties 

We provide personal information to logistics, marketing and payment service partners to enable the operation of our online store. Customer rights

As a customer, you have the following rights:

  • Right to inspect
  • Request for rectification
  • Right to cancel consent
  • Remove personal information
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Terms and conditions

RETURN POLICY

Thanks for shopping at gometal.fi If you are not entirely satisfied with your purchase, we’re here to help.

You have 14 calendar days to return an item from the date you received it. To be eligible for a return, your item must be totally unused and in the same condition that you received it.
Your item must be in the original packaging and your item needs to have the receipt or proof of purchase.

In general we do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at shop.gym(at)gometal.com with details of the product and the defect. Some items may still be non-refundable and non-exchangeable

DO NOT SEND THE MERCHADISE BACK BEFORE CONSULTING US AND HAVING THE RETURN APPROVAL

When return approved and Return Merchandise Authorization issued, you can send the item you consider defective to the address provided by email from GOMETAL Oy.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at shop.gym(at)gometal.com

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

We cannot accept exchanges or returns from the countries outside EU.
Outlet products have no right of exchange or return.

PAYMENT OPTIONS

We accept the following:

  • Paypal
  • Checkout, through which the payment options are invoice, installment payment, card payment and online banking payments.

DELIVERY POLICY

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment.

We also accept orders from international customers.

Delivery Time
An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 15 business days of the date of your order. Business day mean Monday to Friday, except holidays. Please note we do not ship during week-ends

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Shipping Costs
Shipping costs are based on the weight of your order and the delivery method.
Additional shipping charges may apply to remote areas or for large or heavy items.
Sales tax is charged according to the state, province or territory to which the item is shipped.

Damaged Items in Transport
If there is any damage to the packaging on delivery, contact us immediately at shop.gym(at)gometal.com

Questions
If you have any questions about the delivery and shipment or your order, please contact us at gometal@gometal.fi